Privacy Policy

Ordering Information

Sales Tax

We only collect sales tax on purchases shipped to a Missouri address. Duties, taxes or brokerage fees to a non-US address are your responsibility. Use tax laws vary by State. If sales or use tax is collected by your State on internet purchases, it is your responsibility.

Payment Options

We accept payment by Paypal. Also accept Visa, MasterCard, Discover, American Express, and ATM/Debit cards with the Visa or MasterCard logo. 

Returns Policy

30-days money-back guarantee for any reason:
For 30 days after the date of purchase, return your undamaged FACON brand product and receive replacement or full refund for any reason. 

12-month warranty for quality-related issues:
For 12 months after the date of purchase, we take care of all quality-related issues with a replacement or partial refund.


If your shipment arrives and is missing any parts please let us know. Just contact us within 10 days of the receipt of the order and we will have the missing parts shipped to you from the quickest source available. Our customer service associate will discuss the delivery time frame with you.

Please note that we cannot exchange items. Simply place a new order for the items you would like. When the original order is returned a credit will be issued for the items.

You can also cancel unshipped items. Contact our Customer Service team at to find out more about how to cancel your order.

Problems or Questions?

If you have any problems with your order, please don't hesitate to contact us online or via

Packing and Sending Your Return

Simply include a copy of the return authorization email from our Customer Service team with your return, and wrap the package securely. Returned items need to be in their original packaging. Clearly mark on the outside of your package the RGA number. For your protection, we recommend that you use an insured shipping service that provides delivery confirmation such as UPS or US Mail.

Send the package to the following address:

Genesis Lighting

17 McMillan way KH0135

Newark De 19713

Gift Cards

Gift cards are not refundable and cannot be exchanged for cash.

NOTE: Customers are responsible for any actual outbound shipping charges.

Privacy Policy

Genesis Lighting is committed to protecting your privacy. The information we collect is to ensure secure ordering and to provide a more personalized shopping experience. You can help us protect your privacy by not sharing your user name or password with anyone. If you have any concerns, comments or complaints, be sure to contact us.

How much information do I have to give?

We only collect the information needed for secure ordering and customizing your experience.